FAQ

FAQ

WHEN WILL MY ORDER ARRIVE?

Please allow up to 1-2 weeks for your order to arrive. 

If you have not received your order within the time frame listed above, then please allow at least 3 weeks prior to contacting us to check on the status of your shipping.

CAN WE ORDER MORE THAN ONE PRODUCT?

 Yes, you can order anything you want, there is no limit per client.

I AM AN INTERNATIONAL CUSTOMER AND I AM NOT SURE HOW MUCH I'LL BE CHARGED FOR A PURCHASE.

Pure Wish List is proud to serve our customers from all over the world! All pricing on our site is in GBP, the conversion rate would depend on your issuing credit card company being used on the transaction.

DO YOU REFUND SHIPPING FEES?

Shipping fees are non-refundable

HOW DO I KNOW MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is leaving the warehouse, you will receive another automatic email with shipping information.

I GOT MY ORDER, BUT AN ITEM IS MISSING/DEFECTIVE/NOT WHAT I ORDERED. WHAT DO I DO?

Once you receive your order, thoroughly check your delivered items immediately. If you believe an item is missing/defective/not part of your order, you must contact our customer care department (merch@gregdela.com) within two days of received and let us know.

ONLY PART OF MY ORDER HAS ARRIVED. WHERE IS THE REST OF MY ORDER?

Your order may come from different suppliers, therefore it may arrive at different times and have different tracking numbers.